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Refund policy – INMORIES

Complimentary INMORIES limited-edition basketball with orders over NT$10,000, while supplies last

Free shipping on orders over NT$6,000 (Taiwan main island)

Apple Pay and LINE Pay now accepted at checkout

Refund policy

7-Day Cooling-Off Period

Under Article 19 of Taiwan's Consumer Protection Act, you may return your order within 7 days of receiving it (including weekends and holidays, counted from the day after pickup or delivery) without giving a reason.

How to Request a Return

Please email inmoriesofficial@gmail.com within this period with your name, order number, phone number and the item(s) you wish to return or exchange. Telling us the reason and sending photos is optional but helps us improve.

Condition of Returned Items

  • You may open the packaging and try items on to check size, material and workmanship.
  • Please keep items in their original condition: not worn outside, not washed and not altered, with all tags, accessories, gifts and original packaging (including the outer box). Minor creases on the outer packaging do not affect your return.
  • If you received a paper invoice, please send it back with the items.
  • If an item has been used beyond what is needed for inspection and has lost value (e.g. stains, odours, washing, removed tags, damage or missing accessories), we will deduct the actual loss in value from your refund.

Shipping Costs

  • Returns within 7 days: INMORIES covers the return shipping cost. Our customer service will tell you how to send the items back.
  • Exchanges (change of size or colour, not due to a defect): shipping costs both ways are paid by the customer. Exchanges are subject to stock availability.
  • Defective, incorrect or missing items: INMORIES covers the shipping cost. Please contact us as soon as possible after receiving your order.

Return Process

Email us → Customer service confirms and provides return instructions → Pack the items, accessories, packaging (and paper invoice) securely → Send to the return address.

Return address: 11F., No. 272, Sec. 1, Zhongshan Rd., Shulin Dist., New Taipei City 238, Taiwan (R.O.C.)
Recipient: INMORIES Co., Ltd.

Refunds

Once we have received and checked the returned items, we will issue your refund within 15 days to your original payment method:

  • Credit card (including Apple Pay): refunded to the original card. The time it takes to appear depends on your card issuer.
  • LINE Pay: refunded to your original LINE Pay account.
  • PayPal: refunded to your original PayPal account.

Customer service: inmoriesofficial@gmail.com